$65,000 - $69,999 | Full Time

An exciting opportunity for a Client Services Manager has arisen at Aviva.  This role is expected to manage the development, delivery, monitoring and quality assurance of a range of family violence services and to manage and lead client service staff.

Aviva offers a comprehensive range of services for people at every stage of their journey towards overcoming family and sexual violence and its enduring effects. In this way, we aim to break the intergenerational family cycle of trauma and harm. Aviva supports people of all ages and all genders, whatever their experience of violence. 

Aviva offers staff a number of benefits

• Paid 30 minute lunchbreak
• An additional day annual leave to celebrate your birthday
• Flexible working hours
• Free onsite carparking

Aviva is located at The Loft, Eastgate Mall, where we work collaboratively with a range of non-governmental organisations, primary healthcare providers and humanitarian agencies to create a child, family and community wellbeing centre in Eastern Christchurch. We also service our North Canterbury clients from our Rangiora office and offer supports within Selwyn and Mid Canterbury.  

Key Accountabilities

• Service Management and Delivery 
• Leadership 
• Build and maintain relationships 
• Quality Assurance and Development 
• Health and Safety 

Required experience, qualifications, and competencies  

• Qualified and registered (or working towards registration) Social Worker highly desirable  
• Membership of a professional body, preferably ANZASW 
• Experience of working with adults, children and young people affected by family violence (min. 2-3 years) 
• Experience of working with adults, children and young people affected by family violence 
• Leadership experience and the skills to develop engaged and highly effective teams 
• Service management experience and the skills to assure delivery in accordance with policies, procedures, and statutory regulations 
• Demonstrable ability to develop and maintain positive working relationships with internal and external partners and stakeholders 
• Excellent facilitation and people management skills 
• Alignment with Aviva’s core values, strategic principles, service philosophy and a commitment to Te Tiriti o Waitangi 
• The successful application is committed to a life free from violence, and can demonstrate their understanding of this as guided by Aviva’s Violence Free Policy 
• Current full driver’s license 
• Fully vaccinated for Covid-19, or be willing to be vaccinated prior to commencement of employment or within first month of employment 
• Specialist Understanding: Demonstrates a strong evidence-based understanding of family violence and related issues, social services and sectors  
• Management: Able to develop, implement and oversee structures, processes and resources to enable staff to achieve timely individual and team performance objectives   
• Leadership:  Able to articulate Aviva’s strategy and vision and positively influence individuals and teams towards this. Able to motivate and inspire others to achieve results and recognise and reward positive performance  
• Creative Thinking: Able to generate creative and practical ideas and solutions to problems and service opportunities 
• Empowerment: Empowers self and others by contributing to and maintaining a pro-social working environment in which teams and individuals are encouraged and supported to make decisions  
• Quality Assurance: Positively contributes to co-creating an outcomes culture through evidence-based practice and service monitoring and evaluation 
• Resilience: Remains calm and self-controlled under pressure. Reacts well to change and stays positive despite setbacks.
• Keeps difficulties in perspective. Motivated to continue, even when things get difficult  
• Influencing:  Experienced in utilizing different strategies to gain the support of stakeholders for an idea or proposal and influence beliefs were relevant 
• Change Advocate: Proven ability to implement new services. Act as a catalyst for cultural and strategic change; treat change with optimism and as an opportunity for personal, team and organisational learning and growth 

Expression of Interest

The successful candidate will be subject to a police check and will be provided with full training and a comprehensive induction.  If you have a desire to make a positive contribution to our organisation, we would like to hear from you.

Please download the application form here and submit it together with your CV and a cover letter to [email protected].

Applications close 23rd September 2021. Please note interviews will be held the week of September 27th.

Download full job description here.

$55,000 - $64,999 + Benefits | Full Time

An exciting opportunity for a Team Leader - Crises Intervention has arisen at Aviva.  This role is expected to manage Allocations and Aviva’s Crisis Intervention Response team for families experiencing and/or at risk of family violence harm. 

Aviva offers a comprehensive range of services for people at every stage of their journey towards overcoming family and sexual violence and its enduring effects. In this way, we aim to break the intergenerational family cycle of trauma and harm. Aviva supports people of all ages and all genders, whatever their experience of violence. 

Aviva offers staff a number of benefits

• Paid 30 minute lunchbreak
• An additional day annual leave to celebrate your birthday
• Flexible working hours
• Free onsite carparking

Aviva is located at The Loft, Eastgate Mall, where we work collaboratively with a range of non-governmental organisations, primary healthcare providers and humanitarian agencies to create a child, family and community wellbeing centre in Eastern Christchurch. We also service our North Canterbury clients from our Rangiora office and offer supports within Selwyn and Mid Canterbury.

Key Accountabilities 

• Service Management and Delivery
• Leadership
• Build and maintain relationships
• Quality Assurance and Development
• Health and Safety
• Work with external agencies
• Excellent Communication skills
• Carry a caseload

Required experience, qualifications, and competencies  

• Qualified and registered (or working towards registration) Social Worker preferable but not essential or equivalent qualification 
• Membership of a professional body, preferably ANZASW 
• Experience of working with adults, children and young people affected by family violence (3-5 years minimum) 
• Experience of working with children and adults using or at risk of using family violence (3-5 years minimum)  
• Proven team and service management experience and the skills to assure delivery in accordance with policies, procedures and statutory regulations 
• Alignment with Aviva’s core values, strategic principles, service philosophy and a commitment to Te Tiriti o Waitangi 
• The successful applicant is committed to a life free from violence, and is able to demonstrate his/her understanding of this as guided by Aviva’s Violence Free Policy 
• Current unrestricted driver’s license 
• Fully vaccinated for Covid-19, or be willing to be vaccinated prior to commencement of the employment or within first month of employment 
• Specialist Understanding: Demonstrates a strong evidence-based understanding of family violence and related issues, social services and sectors 
• Has a working knowledge of Trauma-Informed Care Principles and their application (Safety, Stabilisation, Trustworthiness,
• Empowerment, Collaboration, Cultural, Historical, Gender Issues) 
• Management: Able to develop, implement and oversee structures, processes and resources to enable staff to achieve timely individual and team performance objectives   
• Creative Thinking: Able to generate creative and practical ideas and solutions to problems and service opportunities 
• Empowerment: Empowers self and others by contributing to and maintaining a pro-social working environment in which teams and individuals are encouraged and supported to make decisions  
• Quality Assurance: Positively contributes to co-creating an outcomes culture through evidence-based practice and service monitoring and evaluation 
• Resilience: Remains calm and self-controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective. Motivated to continue, even when things get difficult 
• Understanding and confidence applying de-escalation techniques  
• Influencing:  Experienced in utilizing different strategies to gain the support of stakeholders for an idea or proposal and influence beliefs were relevant 
• Change Advocate: Proven ability to manage people and services through planned change; treats change with optimism and as an opportunity for personal, team and organisational learning and growth  

If you have a desire to make a positive contribution to our organisation we would like to hear from you.

Expression of Interest

All job offers are subject to a clean police check. Full training and induction will be provided.

Please download the application form here and submit it together with your CV and a cover letter to [email protected].

Applications close 30th September 2021. Please note interviews will be held the week of 11th October 2021. 

Download full position description here.

$50,000-$59,000 | Full Time

Aviva’s services are growing and to help us respond to our community we require a fulltime permanent Family Support Worker/Clinician within our ReachOut Service.  ReachOut is a service offered to anyone who wants support to move away from a life of relationship conflict, anger and/or violence.

ReachOut offers non-judgemental effective support, so that people who use or are at risk of using violence can build safer and more respectful, fulfilling relationships which are not overshadowed by harmful behaviours. 

The successful applicant will:

• Provide specialist individual and group-based services and support to adults, youth and children using or at risk of using family violence.
• Manage a clinical caseload of adults, youth or children at risk of using family violence 

Sometimes faced with challenging behaviour you'll utilise your calmness to engage and empathise with clients, be quick to think on your feet with how to deal with situations. You will need to be flexible and adaptable and a team player.

Being able to demonstrate accountability and compassion for all people and to offer encouragement are important to this role. The ability to coach and mentor clients walking beside them during their journey of change.  Your ability to communicate effectively will also be beneficial.

ReachOut is a free service that operates in Christchurch, North Canterbury, and Selwyn district areas.

Skills you will need:

• A relevant tertiary qualification and membership of a professional body is desirable, social work qualification preferred
• Previous relevant experience or qualifications in working with people who have used or are at risk of using violence (2-3 years minimum)
• Previous clinical and or community work
• An understanding of Bi-cultural theories and models and its application within Clinical practice
• Experience of working with children and adults experiencing family violence (2-3 years minimum)
• Demonstrable ability to develop and maintain positive working relationships with teams and individuals
• Personal alignment with Aviva’s core values, strategic principles and service philosophy and a commitment to Te Tiriti o Waitangi
• Personal commitment to a life free from violence
• Current full driver’s license
• Fully vaccinated against Covid-19, or be willing to be vaccinated prior to commencement of the employment or within first month of employment 

About Aviva

Aviva offers a comprehensive range of services for people at every stage of their journey towards overcoming family and sexual violence and its enduring effects. In this way, we aim to break the intergenerational family cycle of trauma and harm. Aviva supports people of all ages and all genders, whatever their experience of violence. 

Aviva offers staff a number of benefits

• Paid 30 minute lunchbreak
• An additional day annual leave to celebrate your birthday
• Flexible working hours
• Free onsite carparking

Aviva is located at The Loft, Eastgate Mall, where we work collaboratively with a range of Non-Governmental organisations, primary healthcare providers and humanitarian agencies to create a child, family and community wellbeing centre in Eastern Christchurch. We also service our North Canterbury clients from our Rangiora office and offer supports within Selwyn and Mid Canterbury.   

Expression of Interest

All job offers are subject to a clean police check.  Full training and induction will be provided.

Please download the application form here and submit it together with your CV and a cover letter to [email protected].

The closing date for this role is October 6th.

Full job description here.

Part Time

Aviva’s services are growing and to help us respond to our community we require a new part time Sexual Assault Support Services Canterbury (SASSC) After Hours Call Out Support Worker.

SASSC is a 24/7 service. The role is the critical first point of contact for individuals affected by sexual harm who are reaching out for help and support. This role will be an afterhours rostered role working a combinations of evening shifts and weekend day shifts.  It is expected this role will be for a minimum of 3 shifts.

Our SASSC team are based at The Loft located at the Eastgate Shopping Centre, however our team provides service from North Canterbury through Christchurch down to Selwyn and Ashburton.

As part of the role, you will:

• Respond to requests from the Police or Cambridge Clinic to provide support at the Cambridge Clinic (SAATS) or Police Station (evidential interview)
• Provide support during the forensic examination if requested by the client 
• Provide support to family and friends of the client in the waiting room as required 
• Reassure and provide information on the next steps in the process, assisting to complete paperwork for the client 
• Maintain personal boundaries and seek consent to provide comfort (e.g., hold hand, rub arm)  
• Distribute resources (clothes, towel, toiletries, etc.) if needed as provided by the Cambridge Clinic.  
• Provide active and empathetic listening both to clients and other team members who are debriefing. Referring to SASSC Senior Practitioner or SASSC Senior Client Service Manager when required.  

The successful applicant will:

Be able to demonstrate compassion for all people particularly at a time of crises is important to this role as you will be walking along side our clients in a time at a significantly difficult time.  Your ability to communicate effectively will also be beneficial.

You will be resilient, empathetic, understanding and an active listener who is able to respond to our clients at a time of significant vulnerability.

Skills needed:

• Preferred qualification in support work, social work, counselling, psychology or similar degree OR prior work volunteering with SASSC 
• Demonstrated ability to develop and maintain relationships 
• Alignment with Aviva’s core values, strategic principles, service philosophy and a commitment to Te Tiriti o Waitangi 
• Commitment to a life free from violence, and ability to demonstrate understanding of this as guided by Aviva’s Violence Free Policy 
• Current full driver’s license 
• Vaccinated against Covid-19 
• Listening: Active and empathetic listening both to clients and other team members who are debriefing.

Aviva offers staff a number of benefits

• Paid 30 minute lunchbreak
• An additional day annual leave to celebrate your birthday
• Flexible working hours
• Free onsite carparking

If you have a desire to make a positive contribution to our organisation we would like to hear from you.

Expression of Interest

All job offers are subject to a clean police check. Full training and induction will be provided.

Please download the application form here and submit it together with your CV and a cover letter to [email protected].

Applications close 13th October 2021.

Download full position description here.