What we do

Need help now?

If you are in immediate danger dial 111. If you are not in immediate danger, but need help call 0800 28482 669 to speak to one of our team.

Support from Aviva

Aviva is available 24 hours a day, 365 days of the year. We provide specialist services to support people to live a life free from family and sexual violence, and overcome their enduring harms.

Last year, our staff and volunteers supported 1224 children, young people and adults from across Canterbury. We responded to 4066 phone calls to our emergency line.


We support people of any age, gender, ethnicity or sexual orientation who:

  • use (or are at risk of using) violence (ReachOut)
  • are experiencing, or have experienced family violence (for support for adults and families,  visit this page; for support for children and youth, visit this page)
  • have experienced recent or historic sexual assault/rape (through SASSC)
  • are concerned about someone else who may be at risk of violence or using violence (see 'I am a Friend or Family Member')

Specifically we provide:

  • 24-hour phone support and information via 0800 AVIVA NOW (0800 28482 669)
  • personalised safety planning
  • family violence education, including access to courses and programmes
  • 1-to-1 support, encouragement and advice on becoming violence-free
  • access to temporary accommodation
  • qualified family violence specialists who provide individualised plans and approaches for adults, young people and children
  • advice and information on legal, health and financial issues
  • help applying for a Protection or Parenting Order
  • home security improvements for those at highest risk of repeat family violence
  • specialist peer support from people who have themselves overcome family violence
  • short, medium or long-term practical support for people over 18 who have experienced sexual assault, their friends and whanau  
  • access to small No and Low Interest Loans in partnership with Good Shepherd New Zealand
  • access to support from other agencies and services

Contact Us

  • Call us on (03) 378 3847 or 0800 AVIVA NOW (0800 28482 669) - 24 hours a day, seven days a week, for people in Canterbury
  • Email [email protected] (this inbox is checked Monday-Friday, 9-5)
  • If you are a social service or other referring agency, please complete a referral form and forward to Aviva by email or post - PO Box 24161, Christchurch 8141.