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Your Internet Safety

Your internet activites are traceable. Please take a few minutes to read about the steps you can take to increase your safety when using email, the internet and accessing the Aviva website. 

The information below tells you how to clear your history, or open new 'in private' browsers. It's important to note that when deleting your history there is a risk involved. For example, if your partner uses online banking and has a saved password, then if you clear the cookies on your PC, your partner may realise you've done so, because their password will no longer be saved. Also, your partner may notice if the address history on the PC has been cleared, and this may raise suspicion.

Internet Explorer
  • Open Internet Explorer
  • Click the 'Tools' button
  • Select 'Safety'
  • Then click 'In Private Browsing'
Google Chrome

To clear your history:

  • Click the three dots in the top right hand corner of the screen
  • Select 'More tools'
  • Click 'clear browsing data'
  • Select the time range
  • Click 'Clear data'

 

To open a private window (which cannot be traced):

  • Click the three dots in the top right hand corner of the screen
  • Select 'New Incognito Window'

When finished, don’t forget to close your browser window to ensure your safety and privacy.

 

Safari

To clear your history:

  • Click on “Edit
  • Click on “Reset Safari
  • Tick all the check boxes
  • Click on “Reset

To open a private window (which cannot be traced):

  • Open Safari
  • Go to the 'file' menu
  • Select 'New private window'

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Firefox 1

To clear your history:

  • Click on "Tools"
  • Click "Options"
  • Click on "Privacy"
  • Click the "Clear" button next to "History", "Saved Form Information", "Cookies" and "Cache".

To open an in-private window (which cannot be traced):

  • Open Firefox
  • Click the menu button
  • Then click 'New Private Window' . You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Microsoft Edge

To clear your browsing history:

  • Click the three horizontal dots in the top right hand corner
  • Select 'Privacy and Security' 
  • Click 'choose what to clear' 
  • Select the data you would like to clear
  • Click 'clear'
  • Under privacy, you can also turn off 'show search history'

 

Email:

If someone has access to your email account, they may be able to read your incoming and outgoing mail. If you believe your account is secure, make sure you choose a password that the person abusing you will not be able to guess.

If you receive threatening or harassing email messages, you should save and/or print them as evidence of this abuse.

History / cache file:

If an abuser knows how to read your computer's history or cache file (automatically saved web pages and graphics), they may be able to see information you have viewed recently on the internet.

It's important to note that when deleting there is a risk involved with removing data from your computer. For example, if your partner uses online banking and has a saved password, then if you clear the cookies on your PC, your partner may realise you've done so, because their password will no longer be saved. Also, your partner may notice if the address history on the PC has been cleared, and this may raise suspicion.

If you are unsure which browser you are currently using click on Help on the toolbar at the top of the browser window. The last entry on the menu that appears should say About Internet Explorer, About Mozilla Firefox, or something similar. The entry refers to which browser you are using - you should then refer to the relevant instructions below.