Getting Support

If you need help immediately

  • If you are in immediate danger dial 111
  • The police will be able to assist you to contact Aviva once you are safe
  • Run outside - head for where there are other people
  • Scream for help

If you require support from Aviva

Call us on 378 3847 or 0800 AVIVA NOW (0800 28482 669) - 24 hours a day, seven days a week

We offer:

  • Individualised support for children, young people and adults experiencing and/or using family violence, or those over 18 experiencing sexual violence
  • Community-based Support (i.e. you don't have to enter a Safe House)
  • Advocacy Services with other organisations or agenices e.g. Work and Income, Housing NZ
  • Family Court approved education programmes for adults and children  experiencing violence 
  • One-on-one support for those using, or at risk of using, violence
  • Shine [email protected] home security upgrade service
  • No and Low Interest Loans
  • Specialist Peer Support
  • Access to safe accommodation 

Our criteria for services are that you or your children are experiencing domestic violence; this includes physical, emotional, psychological, financial and sexual abuse.

Our trained staff will be able to talk about your options and help you plan for safety.

A safer, happier future IS possible - read about how others have changed their lives for the better

Did you know?

  • Spark supply phones free of charge that will allow you to make 111 calls if you are unable to afford a standard rental
  • A 111 call can be made from a mobile phone even if you don't have any credit
  • 111 calls from telephone booths are free


There is a SAFE TXT service provided by Spark and Vodafone. You are able to register your whereabouts on a central database via text message, and in the unlikely event that you go missing, Police are able to access the information that you recorded.

To use Safe Txt:

Send a free text message to 7233 (Safe) with your location, and intended plans.

Each text will be acknowledged by an automated reponse, which advises that the information has been received and stored. The message will also advise that if the person feels threatened or if they are in danger to call 111.