Women and child

Aviva recognises the potential of every person to overcome the enduring effects of family violence. 

Family violence doesn't always involve physcial violence; it can include emotional, economic or sexual abuse. The most obvious sign that something is wrong is if you or your children feel scared.

Aviva can support people in gaining protection orders, accessing financial support, linking to Housing NZ, referrals to support networks, and practical assistance. We offer Ministry of Justice approved group (for women and children) and individual 10-week education programmes on domestic violence that support you in making the changes that you identify as something you want.

We also have specific services for children and young people which include advocacy, education, safety planning and practical support.

Our community services are free and are available to all adults, regardless of gender, and children who meet our criteria; you do not need to enter a Safe House or to have left your relationship to access our services. We generally meet clients in our Community Offices but can be flexible and meet you elsewhere, as long as it is safe. We provide short and long term support in the community depending on what your needs are. 

Read personal stories of change from people that have overcome family violence with the support of services.

What can you expect?

  • To hear from us within 24 hours of your request, except over the weekend where you may not be contacted until the next working day. If you don't hear from us, we may have called, but we don't leave messages until we check with you that it is safe to do so.
  • High quality support and intervention; being told your rights; receiving a clear explanation of what we do.
  • To receive information on safety planning and support networks, and quality advocacy to other services.

Frequently Asked Questions

  • Do I have to leave my relationship to access support?
    • No. You can still be in your relationship while working with us.
  • How often do we meet?
    • This is negotiated between you and the worker. We are flexible and will always consult with you about the support you want and its frequency.

If you are interested in learning more about accessing our services for yourself or your family please call our 0800 AVIVA NOW line. If you are an external agency wanting to refer a client you can find our referral forms here.