Women and child

Aviva supports all people affected by violence to connect with their strengths and create a positive vision for a safer, fulfilling life. 

Maybe you're not sure that your relationship is actually an abusive one because there is no physical violence. It's important to note that you do not need to have experienced physical violence; your experience may be of emotional, psychological, economic or sexual abuse. The most obvious sign that something is wrong is if you or your children feel scared.

Aviva have specialised services for adults, children and young people who have experienced abuse. These include advocacy, education, safety planning and practical support. All of these services are free and are available to all people who meet our criteria; you do not need to enter a Safe House or to have left your relationship to access our services.

Aviva can support people in gaining protection orders, accessing financial support, linking to Housing NZ, referrals to support networks, and practical assistance. We offer Ministry of Justice approved group (for adults and children) and individual 10-week education programmes on domestic violence that support people in making the changes that they identify as something they want.

We can also provide Shine [email protected] to upgrade the security of your home once the violent person has left; this avoids causing further trauma and disruption to families and is, we believe, a fairer and more sustainable approach to long-term safety and wellbeing.

We generally meet clients in our Community Offices but can be flexible and meet elsewhere, as long as it is safe. We provide short and long-term support, depending on what the individual's and family's needs are. 

Read personal stories of change from people who have overcome family violence with the support of Aviva's services.


What can you expect?

  • To hear from us within 24 hours of your request, except over the weekend where you may not be contacted until the next working day. If you don't hear from us, we may have called, but we don't leave messages until we check with you that it is safe to do so.
  • High quality support and intervention; being told your rights; receiving a clear explanation of what we do.
  • To receive information on safety planning and support networks, and quality advocacy to other services.

Frequently Asked Questions

  • Do I have to leave my relationship to access support?
    • No. You can still be in your relationship while working with us.
  • How often do we meet?
    • This is negotiated between you and the worker. We are flexible and will always consult with you about the support you want and its frequency.

If you are interested in learning more about accessing our services for yourself or your family/whanau please call our 0800 AVIVA NOW line. If you are an external agency wanting to refer a client you can find our referral forms here.