Community Finance Loan Worker

Aviva is a not-for-profit agency dedicated to supporting New Zealand families to become their best, free from violence. As New Zealand’s first refuge, we provided a range of specialist family violence services to women and children for 40 years. Today, our work is founded on the belief that the safest place for all New Zealanders should be our homes and that everyone has the potential to overcome violence and its enduring effects if offered the right support, at the right time, in the right way. To this end, we now offer a range of integrated specialist family and sexual support services for the whole family – children, young people, women and men - and are seeking passionate and skilled people to join our team.

With our partners, Aviva co-founded and operates from The Loft in Eastgate Shopping Centre. The Loft brings together a range of Non-Government Organisations, primary healthcare providers and humanitarian agencies to create a ‘child, family and community wellbeing centre’ in eastern Christchurch. The Loft’s partners’ shared aim is to improve outcomes for individuals, families and communities by co-creating a co-located response model that simplifies client access through a range of integrated service pathways. The creation of a whole of person, whole of family/whanau approach to wellbeing, delivered from one shared space, has never been achieved before in Australasia, and offers a unique service proposition for Canterbury communities.  

The Loft offers a unique contemporary working environment, designed to support clients and staff.  There is access to Eastgate’s staff car parking, banking, retail and service outlets and Linwood Community Library and Service Centre.

We have a position available for a Community Finance Loan Worker for 37.5 hours per week. This position is fixed term till June 2020.

Accountable to the General Manager, the position will be based in The Loft and will deliver a socially responsible microfinance loan service to families on limited incomes and provide referrals to other social services where needed. 

It is possible we will want you to offer the service from other community-based locations so some flexibility will be required.

The Community Finance Loan Worker is responsible for:

  • Professionally manage clients in a down-to-earth and non-judgmental way.
  • Handle enquiries and conduct financial conversations with clients.
  • Promote Good Shepherd NZ's NILS (No Interest Loan Scheme) and StepUP loan services.
  • Process loan applications and oversee the repayment of loans.
  • Diligently complete all client records and paperwork, keeping all information up to date and accurate.
  • Deliver services in an empathic, appropriate and competent manner, ensuring every client is valued and respected.

Bringing a strong commitment to Aviva’s core values, strategic principles and service philosophy, the successful applicant will:

  • Knowledge of consumer lending, microfinance, financial mentoring or experience providing social services within a community-based context.
  • The ability to network and promote the programme to stakeholder groups.
  • Excellent communication skills, both written and verbal.
  • An understanding of lending processes and loan assessment.
  • A strong aptitude for handling financial matters, understanding bank statements and creating budgets.
  • Good computer skills in Outlook, Word and Excel, and confidence using and learning client management systems.
  • Hold a current unrestricted driver’s license

All job offers are subject to a clean Police check.  Full training and induction will be provided.

If you have a heart for working with the community and can meet all (or most) of the above attributes we look forward to hearing from you.  It's vitally important to us to deliver our programmes in a respectful, non-judgemental way.

Please click here to download the position description and here for an application form.

If you have any queries please email [email protected]

All Applicants must email a completed Application Form, Covering Letter and CV to [email protected]

Applicants are advised to note that applications close on 7th June 2019.