Residential Services 

Aviva provides 24-hour access to safe, temporary accommodation for adults and children requiring immediate safety from family violence or the risk of family violence. 

Although we no longer operate our own Safe House we can ensure that you have 24-hour access to a Christchurch based Safe House, and/or we can arrange alternative, safe accommodation for you.

You do not have to have experienced physical violence to seek access to temporary accommodation. If you feel unsafe, or fear for your children's safety but not your own, you can still access safe, temporary accommodation support.

How to access temporary, safe accommodation

Anyone can phone Aviva on our free crisis and support line 0800 AVIVA NOW (0800 28482 669) 24 hours a day, seven days a week. A brief assessment of the client’s suitability and safety requirements is undertaken on the phone by a trained Family Support Worker. The Family Support Worker will make arrangements for the Safe House provider to contact you and undertake a more comprehensive assessment at point of entry. 

If the Safe Houses are full, or on the rare occasions that someone cannot be admitted, then we complete a comprehensive client assessment and arrange alternative accommodation (e.g. a motel). This may be the case if there are alcohol/drug issues, unmanaged mental health issues, or a client’s own issues of violence, any of which makes the shared living environment of a Safe House unsuitable. 

What can I expect while in a Safe House?

  • To meet with a worker on a daily basis during the week
  • To have access to the 24-hour crisis line after these hours
  • To have access to emergency clothing and food when you are admitted
  • To be made aware of your rights
  • To have access to a safe place
  • To have the offer of ongoing support when you leave