24 Hour Support & Information Line
The 24 hour crisis/support line provides support through information, referrals and education; it is also the pathway into our client services for many children, women and men.
A comprehensive assessment of the client's situation and safety requirements are undertaken by a trained staff member who then makes an appropriate referral onto our services.
What can you expect?
- That your call will be answered and responded to in a timely manner
- That you can get information about all of our services
- That your safety is discussed and that your options are explored
Frequently asked questions
- I phoned and no-one answered; I had to leave a message.
Our on-call staff member will always have the phone with them, but occasionally they may be unable to answer if they are picking up a client to admit them to the House or on another call. However, we will return your call as soon as possible.